Welcome to Striker Style Store’s FAQ section! We’ve compiled answers to the most common questions about our football fashion products, delivery, payments and more. Can’t find what you’re looking for? Our team is always ready to help at [email protected].
About Our Products
What kind of football merchandise do you sell?
We offer a wide range of football fashion including:
- Authentic football kits for men, women and kids
- Goalkeeper-specific apparel
- Retro football shirts
- Training wear (hoodies, sweatshirts, jackets)
- Football accessories (headwear, footwear)
- Sleepwear and underwear with team designs
Do you sell official licensed merchandise?
Yes! All our products are officially licensed to ensure you get authentic team merchandise that meets quality standards. Whether you’re supporting your local club or international team, we’ve got you covered.
How do I choose the right size?
Each product page includes detailed size charts. We recommend measuring yourself and comparing with our charts as sizing can vary between brands. If you’re between sizes, we suggest sizing up for comfort.
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment details. We never store your full credit card information on our servers.
Can I change or cancel my order after placing it?
We process orders quickly to get your gear to you fast. If you need to make changes, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed yet.
Delivery Information
Where do you ship to?
We ship worldwide to most countries (excluding some Asian and remote areas). During checkout, you’ll be able to see if we deliver to your location.
What are my delivery options?
We offer two shipping methods:
- Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch (1-2 day processing)
- Free Shipping: For orders over £50, via EMS, delivered in 15-25 business days after dispatch (1-2 day processing)
How long will my order take to arrive?
After 1-2 business days for processing:
- Standard Shipping: 10-15 business days
- Free Shipping: 15-25 business days
Do I have to pay customs fees?
Depending on your country’s import regulations, additional customs fees or taxes may apply. These are the responsibility of the recipient. We recommend checking with your local customs office if you’re unsure.
Can I track my order?
Yes! You’ll receive a tracking number via email once your order is dispatched. You can use this to follow your package’s journey right to your door.
Returns & Exchanges
What’s your return policy?
We want you to be completely happy with your purchase. You may return unworn, unwashed items with original tags within 15 days of receiving your order for a refund or exchange. Please see our full Returns Policy for details.
How do I return an item?
Contact our customer service at [email protected] to initiate a return. We’ll guide you through the process and provide return instructions. Return shipping costs are the customer’s responsibility unless the item is faulty.
How long will my refund take?
Once we receive your returned items, please allow up to 10 business days for processing. Refunds will be issued to your original payment method.
Contact & Support
How can I contact customer service?
Our team is always happy to help! Email us at [email protected] and we’ll respond within 24 hours (usually much sooner). Our headquarters are located at 97 Cornfield Dr, Lichfield, GB CH2B 5TI.
Do you offer bulk or team orders?
Yes! For bulk orders (10+ items) or team kits, please contact us directly at [email protected] for special pricing and shipping options.
Still have questions? Don’t hesitate to reach out – we’re football fans just like you and we’re here to make sure you get the perfect gear to support your team in style!